The questions Slough customers ask us most often, from the SL1 centre out to Langley, Colnbrook and the Berkshire edge.
The SL districts, the fee and the basket
Which SL districts does Slough coverage take in? SL1 across the town centre, Chalvey, Salt Hill and Upton Park; SL2 up through Wexham Court and Stoke Green; and SL3 out across Langley, Brands Hill, Middle Green, Colnbrook and Poyle. The districts spread around the town rather than sitting in a neat ring — Chalvey immediately west of the centre, Wexham Court up towards the Buckinghamshire border, Brands Hill away along the old Bath Road — but the postcode decides the collection point, not the ward.
Does the £5 differ between Langley and Chalvey? No. A single flat £5 covers every Slough order, whether the address is a divided villa off the Bath Road or a house in the lanes at Middle Green. Distance inside the town is not charged and there is no higher rate at a weekend.
Is there a minimum order in Slough? None. No minimum basket, no minimum spend and nothing that has to be reached before the order goes through — the £5 is the whole of the extra.
How quickly is a Slough order dispatched? An order is dispatched inside 24 hours of being accepted, and weekends count inside that window rather than sitting outside it. Friday and Saturday evening orders are worked over the weekend instead of being parked until the week restarts.
How long is the network leg? Two to three working days from dispatch to the cabinet. That part of the journey belongs to the carrier, so a quiet tracker is the ordinary pattern rather than a sign of a problem. Nothing about the M4 corridor around junction 5, or the Heathrow side of the borough, alters the network timetable.
Where does the parcel wait, and who decides on the point? In an InPost cabinet, chosen by you when the order is placed. On streets where front doors are shared, drives are full and nobody is in during the afternoon, having the point fixed rather than the hour is what makes a delivery here predictable.
What is needed at the locker? A code, typed into the machine. Nothing is signed for, no identification is requested, and no name is checked.
How long is the collection window? Seventy-two hours, counted from the notification. The message carries both the code and the name of the cabinet, and the clock does not wait for you to look at your phone.
What happens if the window closes before I collect? Then the parcel goes back to us: it is collected up and returned, and an order in that position is not dispatched a second time and not repaid. Set a reminder when the message arrives.
Do Slough cabinets keep the same hours as each other? No. Cabinets fixed to a shop follow the shop's trading hours, while forecourt sites are usually available far later and sometimes right through the night. Check the site itself.
What if the cabinet is out of order when I arrive? Raise it inside your window, not after it closes. Reported while the 72 hours still have time on them, a fault can be taken up with the carrier.
How do I pay for a Slough order? Order against the balance on your account. Cards credit that balance straight away, USDT credits it when the transfer confirms, and a single deduction is made per order.
Is there an age check? Yes — 21 or over, verified once when the account is set up rather than at every order.
Can the collection point be swapped afterwards? No. Once the order is placed the cabinet is set, and it cannot be re-pointed.
Two questions only Slough raises
Not every SL postcode is Slough. Does that matter? It does, and it is worth being straight about it. SL4 includes Clewer Village, which is Windsor and falls in the Royal Borough of Windsor and Maidenhead rather than in Slough. SL5 runs to Ascot, SL6 to Maidenhead and SL0 out through Iver, and South Ruislip is a Hillingdon address with an HA4 code, eleven miles east along the A40. Each of those works to the cabinet network that serves its own postcode, so send the code and we will say which one applies.
The Elizabeth line turned Slough into a commuting town. Can I collect on the way home from the station? Yes, and it is probably the most sensible choice for anyone making the Paddington run. Pick a cabinet on your normal walk to or from Slough station when the order is placed, and the collection fits around the commute instead of depending on somebody being at a front door in Chalvey or Upton Park during the afternoon. Two stations and a hop into London that takes about twenty minutes make that a daily routine for a great many people here rather than a special trip.
The two pages that sit either side of this one are the Slough ordering guide, which covers the steps and the age check, and the Slough delivery and locker collection guide, which covers the last mile to the compartment.
